Frequently Asked Questions

Here you can find most common questions regarding our site

Who are you?

We are an England based web agency, we develop and sell our own Responsive HTML and Wordpress Premium Themes. Even more, we sell PHP and Wordpress plugins as well. We give support to every customer as fast as we can.

Does my theme come with documentation?

All our themes, templates and plugins include detailed tutorials and documentation always available in the download file you buy.

What if I have a pre-purchase question?

The easiest way to get in touch with us here: info@codergosum.com or just use the site's contact form.

Can I see a demo before buying?

Off course! Every theme comes with a fully functional demo to look at!

Do I need to subscribe before buying?

Yes, you do! The subscription process is quite simple and straightforward, it takes just 5 minutes.

Does the theme include images?

No! Content and pictures as shown in the demos are not included in the download package. Images are covered by copyright. You will import images placeholders.

How many site can I use your themes on?

Once you purchase a theme from our shop, you are allowed to use it on one domain of your own. Please, do not share your files with anyone else!

Will your themes work on Wordrpress.com?

No, our themes are designed to be used on self-hosted versions of WordPress.

Do you offer theme customizations?

Currently, we provide theme customizations on a very small scale and operate on a waitlist. Anyway, if you need it, please contact us and we let you know if it's possible and we provide a quote accordingly to your request.

How does the payment process work?

You can safely pay with Paypal or Stripe. PAYPAL PAYMENT After you select a theme, you are taken to the PayPal for checkout screen where you complete your payment. After your payment has been done, you will instantly see the Theme in your Download page. A link to the theme download is sent to your e-mail too. STRIPE PAYMENT First, choose the theme you want to buy, then select Stripe as Payment. A page appears where you should safely insert your credit card details. Once the payment is completed, you receive a confirmation message and you will find the theme in your download area.

I have trouble during the payment process

If you are having trouble with your payment processing, please contact PayPal directly via e-mail or phone through their website.

Does my individual theme include a PSD file?

Not always but when one or more PSD files are available inside the theme package, it's clearly stated on the theme details page.

How do you test the items you sell?

We test all our themes on the latest versions of Firefox, Explorer, Safari. and Chrome. Regarding operating systems, our themes are independent of the operating system you use and will work as long as WordPress is installed correctly.

What is your refund policy?

Since our products are all digital and can't be physically returned, we can't offer refunds. Sorry about that, however, we will do our best to ensure you love your template or theme! Please, make sure you thoroughly read the product descriptions and/or check out the demo you are considering before purchasing. It's clearly stated the difference between HTML and Wordpress themes.

How often are the items updated?

We update our themes/items any time we discover a bug or there is a new feature that we feel should be added. We will inform you as soon we made some update in our themes.

Where can I get help about the item I bought?

Our team is available there to answer questions during business hours Monday – Friday (excluding UK holidays). Occasionally we’ll answer questions on weekends and holidays, but please don’t count on it. We’re a small team, and don’t have the resources to answer questions over the phone. While we can’t answer phone calls, we work hard and pride ourselves to provide fast and reliable support to all our customers.

Have some questions before signing up?

We’d be happy to help, send an email to our support team: support@codergosum.com

Do I need any coding skills to use the themes?

Usually, no programming knowledge is required. We always try to provide enough options and settings without bloating the theme with unnecessary code. However, you do need to know how to install WordPress on your domain. Whatever theme you buy, you will find a detailed video tutorial inside the theme documentation.

Are Theme updates free?

Yes, they are. For lifetime!